State Farm® Insurance Agent Russel Williams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melody Hale
October 1, 2026
5
out of
5
rating by Melody Hale
"I have state farms insurance for my vehicle. I called last Friday at 4:30pm knowing they might be closing soon after i spent the day looking for qoutes for my second vehicle. When i called State Farms thinking it would be way more then i wanted to spend Brady from the West Lynn office answered. He was kind and so helpful, relieving all my stress! Took the time i needed never once rushing me through it. He educated me on so much, now i have a set up meeting to change my home insurance! Thank u Brady, your the best!"
Kim Hamilton
September 29, 2026
5
out of
5
rating by Kim Hamilton
"Colby has not only provided excellent customer service, but piece of mind knowing my coverage is correct. Plus insuring my college student is covered with auto and renters. Thank you to Colby and the entire team!"
We responded:
"Thank you for your review, Kim! I'm glad our team has been able to offer you excellent service and ensure your coverage is just right. We appreciate your trust in us. Let us know if we can help with anything else!"
Dawn Larson
September 28, 2026
5
out of
5
rating by Dawn Larson
"Ashley went above and beyond and I appreciate the great customer service."
We responded:
"Thank you, Dawn! I'm glad to hear that Ashley provided you with exceptional service. We always aim to go above and beyond for our customers. Let us know if we can help with anything else!"
Paul Boucher
September 24, 2026
5
out of
5
rating by Paul Boucher
"Colby got my wife and I signed up for our motorcycle coverage, answered all my questions and saved me money all done in less than 30 min. Much appreciated 👍🏼"
We responded:
"Paul, thank you for taking the time to leave us a review! I'm happy to hear that we were able to assist you and your wife with your coverage so efficiently. It's great to know you felt well taken care of and even saved some money. We're always here if you need anything else!"
Daniel Gorton
September 24, 2026
5
out of
5
rating by Daniel Gorton
"Brady was very helpful! I have always been impressed with this State Farm office!"
We responded:
"Thank you, Daniel! I'm happy to hear that Brady was able to assist you and that you've had a great experience with our office. We appreciate your support!"
Paul Ortega
September 22, 2026
5
out of
5
rating by Paul Ortega
"Thanks to Fiona, she was able to provide a proof of renter's insurance document the same day we requested it. She was courteous, helpful and fast acting. In addition, she noticed we were eligible to have our auto policy rerated making sure we were getting the best rate. Always happy when things are easy to take care of and Fiona is proof of that!"
We responded:
"Paul, thank you for taking the time to leave us a review! I'm glad Fiona was able to assist you promptly with your insurance document and help with your policy. It's great to know that she made the process easy for you. We're always happy to help if anything comes up."
Beverly C.
September 21, 2026
5
out of
5
rating by Beverly C.
"The office has always been very helpful and nice, and Colby continued that history of service today."
We responded:
"Thank you, Beverly! I'm happy to know that our office continues to provide the helpful and friendly service you expect. We appreciate your feedback and support. Let us know if we can help with anything else!"
boomersooner 1904 ###
September 16, 2026
5
out of
5
rating by boomersooner 1904 ###
"This Russel Williams guy is quite obviously a class act because he has outstanding talent working for him! If you wake up on a given day and find that you need to pivot for no apparent reason with your insurance coverage, Colby in Russels office is the man to see! He is fast, responsive and comprehensive in his willingness to serve your insurance needs! He was able to save me a ton of money and never hesitant to respond to my inquiries! He explained in detail exactly how my coverage’s worked, what my liability limits were and what deductibles were to my advantage, and why! Surprisingly, lower does not always mean better or equate to greater coverage! Thanks Gentlemen, I greatly appreciate your help!"
We responded:
"Thank you for taking the time to leave us a review! I'm really happy to hear that our team was able to assist you so effectively with your insurance needs. It's great to know we provided clear explanations and helped you find the best coverage options. We appreciate your kind words and support. Don't hesitate to reach out if you need anything!"
Katie A
September 15, 2026
5
out of
5
rating by Katie A
"Ashley was amazing! I’m so grateful she reached out to me, and was able to get me a lower quote for my auto insurance than the previous company! She made it nice and easy switching back to State Farm and plan to stick here for a while!"
We responded:
"Katie, thank you for taking the time to leave us a review! I'm happy we could help you find a better insurance quote and make the switch back to State Farm easy. We're glad to have you with us! Feel free to reach out if you need anything else."
Andrew Riggs
September 14, 2026
5
out of
5
rating by Andrew Riggs
"I can't say enough good things about Russel and Colby. They secured better rates than I had elsewhere, helped me add the extra coverage I wanted, and showed real patience and understanding while I dealt with some unexpected life events. Their service has been outstanding from start to finish. A truly stellar team!"
We responded:
"Andrew, thank you for taking the time to leave us a review! I'm glad we could help you find better rates and the extra coverage you were looking for. It's important to us to provide support during life's unexpected moments. We're always here if you need anything else!"
Arturo Acosta
September 11, 2026
5
out of
5
rating by Arturo Acosta
"Colby he’s great he helped me seven $100 less on insurance"
We responded:
"Arturo, thank you for taking the time to leave us a review! I'm happy to hear that you were able to save on your insurance. We're glad to have you with us. Let us know if we can help with anything else!"
victor rodriguez
September 10, 2026
5
out of
5
rating by victor rodriguez
"Was helped by Brady and the service was amazing. Not only did he go over every detail to get me the best rate possible but it felt like I was talking to a peer rather than a agent trying to make a sale."
We responded:
"Victor, thank you for taking the time to leave us a review! I'm happy to hear that your experience felt personal and thorough while finding a great rate. We strive to make everyone feel comfortable and well-informed. We're always here if you need anything else!"
Viktor Olenich
September 8, 2026
5
out of
5
rating by Viktor Olenich
"“Working with Joseph Underwood was a great experience. He took time to understand my needs and found coverage that fits perfectly. He’s responsive, clear in his explanations, and genuinely looks out for his clients. I highly recommend him to anyone needing reliable insurance guidance. Thank you Joseph."
We responded:
"Thank you, Viktor! I'm glad to hear that Joseph provided you with such a positive experience and found the right coverage for you. We always aim to be responsive and clear, and it's great to know Joseph delivered on that. We appreciate your recommendation. Let us know if we can help with anything else!"
Tuesday Hailey
September 5, 2026
5
out of
5
rating by Tuesday Hailey
"I am grateful for Colby and the Russel team. I was paying 3 times the amount for full coverage then I am paying now."
We responded:
"I'm so happy to hear that Colby and our team were able to help you find a more affordable full coverage option. We're here to make sure you have the best experience possible. Thanks for choosing us!"
Andrea Negret
September 5, 2026
5
out of
5
rating by Andrea Negret
"Brady was super helpful and he really went above and beyond for us to get the best price on our Insurance. He was very clear, respectful and patience with all my questions. We highly recommend him!"
We responded:
"Andrea, thank you for taking the time to leave us a review! I'm happy to hear that Brady was able to assist you so well and provide clarity and respect throughout the process. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Sunset89
September 4, 2026
5
out of
5
rating by Sunset89
"Colby helped my husband and I lower our premiums and went through a detailed explanation of the discounts. He was polite and professional and we look forward to working with him again if we have questions about our insurance"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Colby was able to assist you and your husband in lowering your premiums and providing a detailed explanation of the discounts. We appreciate your kind words and look forward to continuing to assist you with any insurance questions you may have. Feel free to reach out if you need anything else!"
Shannon Dibene
September 4, 2026
5
out of
5
rating by Shannon Dibene
"Colby was so helpful. He set me up with auto and home insurance and helped save me so much money. He was so patient and kind through the whole process. This is the best experience I had with an insurance company."
We responded:
"Thank you, Shannon! I'm really happy to hear that Colby was able to assist you with your insurance needs and that you had such a positive experience with us. It's great to know that his patience and kindness made a difference. We're glad to have you with us. Let us know if we can help with anything else!"
Jessie Halligan
August 29, 2026
5
out of
5
rating by Jessie Halligan
"Colby is great friendly and helpful"
We responded:
"Jessie, thank you for taking the time to leave us a review! I'm happy to hear that Colby was friendly and helpful during your visit. We're here to make things easy for you. Let us know if we can help with anything else!"
Noble Kulp
August 28, 2026
5
out of
5
rating by Noble Kulp
"Colby Gillen should be given a raise he’s been nothing but helpful patient and willing to put my needs first, even if that means working later, I was on progressive and he got me on State Farm $60 less then my monthly rates with more vehicles on my Account so if you’re questioning, if State Farm is for you, talk to Colby Gillen."
We responded:
"Noble, thanks for the review! I’m glad Colby was patient, attentive, and helped you find coverage that works well for your vehicles. We’re always happy to help if anything comes up!"
Blake
August 26, 2026
5
out of
5
rating by Blake
"The team here are excellent. I initiated my coverage on site a few years ago, and they were incredibly helpful. Colby called me today to check in with me on an opportunity to have my rates lowered, and a refund/dividend that is available. Can't ask for more than that."
We responded:
"Blake, thank you for taking the time to leave us a review! I'm glad our team has been able to assist you over the years and help with lowering your rates and informing you about the refund. We always aim to provide the best service possible. Don't hesitate to reach out if you need anything!"
Yvonne Curran
August 24, 2026
5
out of
5
rating by Yvonne Curran
"Ashley at Russell Williams State Farm Agency is absolutely amazing each and every single time! She’s always polite and very helpful! Answers questions with clear explanations within the first call. A hundred percent follow through with no dropped concerns. Would highly recommend!!!"
We responded:
"Yvonne, thank you for taking the time to leave us a review! I'm so happy to hear that Ashley has consistently provided you with such helpful and clear service. We appreciate your recommendation and are grateful to have you as part of our office family. Don't hesitate to reach out if you need anything!"
Julie B
July 23, 2026
5
out of
5
rating by Julie B
"Best customer service I've ever had, Peyton is a godsend, he always helps me out and answers every question I throw at him. Thank you State farm for being there for your customers when all other insurance companies aren't. I highly recommend State farm to anyone that wants good affordable insurance."
We responded:
"Thank you for your wonderful feedback, Julie! I'm so happy to hear that Peyton has been such a great help to you. We strive to provide the best service possible, and it's fantastic to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
John Hinkson
July 22, 2026
5
out of
5
rating by John Hinkson
"Ashley, who I spoke with on the phone was absolutely amazing and they definitely crushed the competition on pricing and coverage. I was with progressive for over 12 years and now I’m with State Farm."
We responded:
"John, thank you for taking the time to leave us a review! I'm glad to hear Ashley made such a positive impression and that you're happy with the pricing and coverage we offer. Welcome to State Farm! We're always here if you need anything else."
woody tipton
July 20, 2026
5
out of
5
rating by woody tipton
"Tiffany was great to work with. Her professionalism and compassion made it easier for me when I was desperately in need of amazing customer service. Thank you so much"
We responded:
"Thank you, Woody! I'm happy to hear that Tiffany's professionalism and compassion made a difference for you. We're grateful for your kind words and support. Feel free to reach out if you need anything else!"
Christopher Miller
June 24, 2026
5
out of
5
rating by Christopher Miller
"Fiona is fantastic! She made the process of getting a new renters insurance policy so easy. She was quick to respond to all my questions and found me a great rate that I’m very happy with. I really appreciate her help and would definitely recommend her to others."
We responded:
"Christopher, thank you for taking the time to leave us a review! I'm glad to hear that Fiona made the process of getting your insurance smooth and easy. It's great to know you're happy with the rate she found for you. We appreciate your recommendation and are here if you need anything else!"