State Farm® Insurance Agent Russel Williams

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Jeff Fehr

June 26, 2025

5 out of 5

"State Farm has shown their colors and made everything right."

We responded:

"Thank you, Jeff! I'm happy to hear that everything was made right for you. Our office is committed to providing excellent service and ensuring your satisfaction. Let us know if there's anything else we can assist you with!"

Chris Pastor

June 16, 2025

5 out of 5

"Russell Williams people are fantastic, no waiting to talk and for the most part remember who you actually are.. no phone/ email tag or back and forth. Saved me tons of money from day one switching from progressive and safeco.. Joseph and Peyton are ready and easy to talk to and actually fun to talk too instead of the rehearsed line you get with other company's.."

We responded:

"Thank you, Chris! I'm happy to hear that you had such a positive experience with our team. It's great to know that Joseph and Peyton made your interactions enjoyable and seamless. We're committed to providing personalized service and helping you save money. If you ever need anything else, feel free to reach out!"

Dan Pliska

May 20, 2025

5 out of 5

"People are always helpful. They listen to what I have to say then act to satisfy me"

We responded:

"Dan, thank you for your feedback! I'm happy our team has been attentive and helpful in meeting your needs. If you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!"

Ed Shillingburg

May 6, 2025

5 out of 5

"Excellent service by Ashley! Thanks so much for your attention and assistance."

We responded:

"Thank you, Ed, for your wonderful feedback! I'm happy to hear that Ashley provided you with excellent service and attentive assistance."

Ryan Cully (Fryboy)

March 20, 2025

5 out of 5

"Ashley was very kind and helpful throughout the whole process! There's a sense of community you get from this branch, and a good feeling of attention to detail and transparency when crafting your individual policy needs."

We responded:

"Thank you, Ryan, for sharing your experience! I'm happy to hear that Ashley was kind and helpful during your process. We strive to create a sense of community and ensure transparency and attention to detail in crafting policies. If you have any questions or need further assistance, feel free to reach out!"

Jordana Olszewski

September 29, 2024

5 out of 5

"I have worked with Joseph at this office in Happy Valley for our business insurance. He was able to make the insurance experience very easy. He got all the information together, broke it down in a way you can understand and helped you figure out which is the best arrangement for you. He was thorough but not pushy. I will recommend him to friends and family since he is very knowledgeable and easy to work with."

We responded:

"Thank you, Jordana, for sharing your positive experience with Joseph! I'm glad to hear that he made the process of setting up your business insurance straightforward and easy to understand. It's wonderful that you found his approach thorough yet not pushy. We appreciate your recommendation and are grateful to have Joseph on our team. If you or your friends and family need any further assistance, our office is always here to help. - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Debbie Doughty

August 9, 2024

5 out of 5

"I have been with my licensed representative Fiona, for YEARS! She is not only professional and qualified but prompt and responsive to all my family's needs. We are completely satisfied!"

We responded:

"Hi Debbie, Thanks for the awesome review! We're so happy to hear that Fiona has been providing you with professional and responsive service over the years. Your satisfaction means a lot to us! If you ever need anything, we're here for you. - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Eli Coates

June 26, 2024

5 out of 5

"Joseph was a huge help and gave me the information I needed with great customer service all around would definitely recommend"

We responded:

"Eli, I'm pleased to hear that Joseph provided you with the information you needed and excellent customer service! We're grateful for your recommendation and look forward to assisting you further with your insurance needs. - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Dashka

October 4, 2023

5 out of 5

"Joseph was super helpful and quick with all my insurance needs over the phone! Thanks for being so personable and patient."

We responded:

"Dashka, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Joseph cares a lot about our customers."

Falisha Brown

June 21, 2025

5 out of 5

"Peyton has provided exceptional customer service whenever I've needed ANYTHING. I got into an accident a few months back and he has taken the time to help me through everything step by step. He's reassuring, intelligent, and he has great communication skills. Peyton goes above and beyond to take care of his clients needs and concerns! Thank you Peyton!"

We responded:

"Thank you for your review, Falisha! I'm really happy to hear about the exceptional service Peyton has provided you, especially during such a challenging time. It's great to know he has been supportive and attentive to your needs. If there's anything else you need, feel free to reach out!"

Mark Richards

June 5, 2025

5 out of 5

"Exceptional Service and Expertise! I cannot say enough good things about Russel Williams and the entire team at his State Farm Insurance agency. Russel takes the time to thoroughly explain all the available options, ensuring that I felt confident and informed in my decisions. Whether it was setting up my auto insurance or discussing life insurance plans, every interaction was seamless and stress-free. What stands out the most is the personalized attention I received. Russel genuinely cares about his clients, going above and beyond to find the best solutions tailored to my needs. The office staff is equally amazing—prompt, efficient, and always ready to answer any questions. If you're looking for an insurance agent who combines expertise with a genuine commitment to customer care, I wholeheartedly recommend Russel Williams State Farm Insurance. A well-deserved 5 stars! 🌟🌟🌟🌟🌟"

We responded:

"Thank you, Mark, for your wonderful feedback! I'm so happy to know that you felt confident and informed with the options we provided. It's great to hear that our personalized attention and seamless service made a difference for you. Russel and the team are dedicated to providing the best care and solutions for our clients. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"

Keely Glassley

April 24, 2025

5 out of 5

"When looking at my monthly rates, my agent offered to have my policies rerated. The process was quick and easy. It came back and I am saving about half the monthly costs. My agency has been professional, prompt and offer extremely good customer service. I would highly recommend Russell Williams agency!"

We responded:

"Thank you, Keely, for sharing your experience! I'm glad to know that the rerating process was smooth and resulted in significant savings for you. Our team is committed to providing professional and prompt service, and it's wonderful to see that reflected in your feedback. If you ever need further assistance or have any questions, please feel free to reach out. Your recommendation means a lot to us!"

Kim Delacy

October 23, 2024

5 out of 5

"Joseph Underwood, Policy Planning Specialist, at Russel Williams, State Farm Insurance Agency was very helpful in understanding our needs for a homeowners policy and making sure we had the correct coverage. Joseph was a pleasure to work with and we will work with him again for our future insurance needs."

We responded:

"Kim, Thank you for your wonderful review! I'm glad Joseph was able to assist you with your homeowners policy and ensure you had the right coverage. It's great to know he made the process enjoyable for you. We look forward to helping you with your future insurance needs! - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Aaron Alles

September 27, 2024

5 out of 5

"His team is incredibly responsive and have been proactive in providing insurance reviews which has saved us a lot of money over the years."

We responded:

"Aaron, thank you for your wonderful review! I'm glad to know our team's responsiveness and proactive approach to insurance reviews have been beneficial for you. It's great to see that we've helped you save money over the years. If you ever need further assistance or have any questions, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Jodi Berg

July 18, 2024

5 out of 5

"I have been working with State Farm for 50 years...literally. Always satisfied with their service and responsiveness. Today Fiona called me in response to an inquiry. She was pleasant, friendly and efficient. Received my answers and new paperwork in moments. Another good experience. Thank you, Fiona."

We responded:

"Hi Jodi, thank you so much for your incredible loyalty over the past 50 years! We're so happy to hear that you've always been satisfied with our service and responsiveness. Fiona will be ecstatic to know that she made your day with her pleasant, friendly, and efficient assistance. We're grateful for your continued trust and support. If you ever need anything else, don't hesitate to reach out! - Russel Williams - State Farm Insurance Agent, Happy Valley, OR"

Jess

December 20, 2023

5 out of 5

"Not only a great rate, but amazing service! Joseph helped Soo much! I couldn't be happier to be with State Farm now."

We responded:

"Jess, thank you for the kind review! Joseph is amazing, and we're thrilled he made such a positive impact. Your support means a lot to us!"

Jennifer Hughes

June 19, 2023

5 out of 5

"Great experience so far. Got me a quote immediately, $60 cheaper than my previous insurance company, and completed the process in minutes. Great customer service from Joseph!"

We responded:

"Thank you for the wonderful review, Jennifer! Joseph is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."